We are happy to have you guys support us as well as express concerns about mailing cards. We want you to know we make sure your cards will get to you safely; and that they are stored safely. We will be going through our most frequent shipping questions and provide a deeper explanation for each.
Please Sleeve the Cards
To start off; we sleeve all individual cards sent. We do not squish them into one sleeve or only sleeve the top and bottom cards. All cards deserve the love of sleeves, but we will disclose we do not use hard sleeves. Dinoboards is still new and growing; we do not have a budget for hard sleeves. However to make up for not having hard sleeves we instead create cardboard shields. We make two pieces of cardboard that are slightly bigger then the cards themselves, then take tape and solidly wrap the cards to keep the cardboard from separating or cards fall out. This is if you're ordering a few cards; if you order a significant amount of cards we put them in deck boxes. They are then put into a bubble-wrap mailer. If any card comes to you damaged please message us with photos of the card as well as the packaging. We recommend taking pictures of the package before opening it so we can see the damage.
Where are the Cards stored?
We originally had them in a custom box we made to hold them but we found it inconvenient for traveling and meeting with customers. In addition the weight of our cards caused the box to fall apart. We have since changed to a PirateLab card game bag. Not only is this easier for travel it has foam holders the cards are even more safe/secure. It gives us more space for new cards to come in as well as carrying packs for meet-ups.
Where do you get your Cards?
Just like you; from packs. We invest into booster packs boxes and open then all then put them on the market. As more cards get sold the more we can invest into more packs therefor more cards and potentially more rare cards. If you want to avoid investing into lots of packs trying to find a certain card; just let us do the dirty work and you can buy the card directly!
When will a Card be back in stock?
This is something we can't guarantee- We get our stock as random as you opening a pack. If you contact us saying you are looking for a particular card you will be the first one emailed when it comes in. We do not hold cards for people it is first come first serve.
We hope this helps clarify somethings about how we handle our cards! Thank you again for picking Dinoboards!